Smooth Escape Kit (3 Pack)
Included in the pack:
Epic Signature (Medium-Dark Roast)
Velvet Shadow (Medium Roast)
Nocturnal Brew (Decaf Medium Roast)
At Epic Roastery, we craft your coffee to your exact preferences to ensure freshness and flavor. Because coffee is perishable, once we begin roasting your order, it cannot be returned or refunded.
Order Cancellations
We understand that sometimes plans change. If you need to cancel your order, you can do so within 24 hours of placing it for a full refund. This gives us time to catch your order before it enters our roasting process. After 24 hours, we begin preparing your coffee, and cancellations are no longer possible.
Refunds
Due to the perishable nature of coffee, once your order is roasted, it is no longer eligible for a refund. Coffee is treated as a food product, subject to regulations around freshness and safety. If you are eligible for a refund, please allow up to 10 business days for it to be processed and returned to your original method of payment.
We hope you understand that these policies are in place to ensure we always provide you with the highest quality, freshly roasted coffee.
If you have any questions or need assistance, our customer service team is here to help—please reach out to us at: epicroasteryinfo@gmail.com.
